Effective Date: January 1, 2026
At Dream Team Home Care, our mission is rooted in the philosophy: “Because We Care…” We believe that providing a life of dignity for our clients starts with protecting their privacy and personal information. This Privacy Policy describes how we collect, use, and protect your data across our healthcare, real estate, and mortgage transition services.
1. Our Commitment to Privacy
Founded by Indika Ranpatabendi, M.D., Dream Team Home Care adheres to the highest standards of confidentiality. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
2. Information We Collect
We collect information only as necessary to provide you with the best possible care and transition support.
- Personal Identification: Name, address, phone number, and email.
- Health Information (PHI): Medical history, physician details, care requirements, and nursing reports (collected under PHIPA guidelines).
- Financial & Real Estate Data: For clients using our transition add-ons, we may collect financial statements, property details, and mortgage-related information (processed via Nextera Mortgages).
- Website Usage: IP addresses and cookies to improve your browsing experience on our marketing site.
3. How We Use Your Information
We use your data to:
- Develop and deliver personalized home care plans.
- Coordinate with healthcare partners such as Elizabeth Bruyère and Perley Rideau Veterans’ Health Centre.
- Facilitate housing transitions and mortgage applications if requested.
- Communicate with you regarding your services and community updates.
4. Consent and Disclosure
We do not sell your personal information. Your data is only shared under the following circumstances:
- With Your Consent: To coordinate care with family members or external physicians.
- For Holistic Transitions: If you opt into our real estate or mortgage services, relevant data will be shared within our “One-Stop Shop” ecosystem to simplify your transition.
- Legal Requirements: Where required by law or to prevent significant harm.
5. Security and Retention
We employ industry-standard physical, electronic, and procedural safeguards to protect your sensitive data.
- Health Records: Stored in secure, encrypted environments in compliance with Ontario healthcare regulations.
- Retention: We retain information only as long as necessary to fulfill the purposes for which it was collected or as required by provincial record-keeping laws.
6. Your Rights
You have the right to:
- Access the personal or health information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for certain uses of your information (subject to legal or contractual restrictions).
7. Contact Our Privacy Officer
If you have questions about this policy or how your data is handled, please contact us:
Dream Team Home Care Inc. Attn: Privacy Officer
55-4338 Innes Road, Ottawa, ON K4A 3W3
Email: info@dthc.ca
Phone: +1 613-290-6074